Refund policy

At Piñatas NENA, every custom or made-to-order piñata is handcrafted especially for you. For that reason, once production has begun, custom orders are not eligible for changes, returns, or refunds.

 

You may cancel your order within 24 hours of purchase for a full refund, as long as production has not yet begun. To cancel, message us on WhatsApp at (512) 888-4876.

 

Ready-to-ship piñatas ("Available") are eligible for exchange or refund only if they arrive damaged: send us photos on WhatsApp within 48 hours of receiving them and we'll make it right.

 

This is a handmade product: small variations in color or finish are part of its handcrafted character and are not considered a defect.